www.alliedlead.com

Client Satisfaction Survey

How are we doing?

We thank you for allowing us to better serve you.� We welcome your valuable input and we ask that you complete the following questionaire. �Should you have any questions and/or concerns please feel free to contact our customer service hotline at 800-605-5323.

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Client Name:
Job Address:
Phone Number:
Insurance Co:
Claim #:
*Email:
Please rate your satisfaction level according to the following scale:
1) Excellent 2) Good 3) Fair 4) Poor
1. How satisfied were you with the speed at which AES contacted you about your project?:
1 2 3 4
Comments 1:

2. How satisfied were you with the professionalism of AES and its employees?:
1 2 3 4
Comments 2:

3. How satisfied were you with the level of courtesy given by AES and its employees?:
1 2 3 4
Comments 3:

4. How satisfied were you with the speed at which the job was completed?:
1 2 3 4
Comments 4:

5. Was the work started and finished on time?:
Yes No
Comments 5:

6. How satisfied were you with the level of communication between you and AES about the status of your job?:
1 2 3 4
Comments 6:

7. How satisfied were you with the overall handling of your claim?:
1 2 3 4
Comment 7:

8. How satisfied were you with the quality of the service and of the work performed?:
1 2 3 4
Comments 8:

9. would you recommend AES for future projects?:
1 2 3 4
Comments 9:

10. Do you have any recommendations on ways that AES can improve its service?:
1 2 3 4
Comments 10:

11. Additional Comments: